Close Brothers – Senior Applications Support Analyst
December 2017 - Present
In this role I am responsible for supporting two core and several smaller systems.
One of the great achivements whilst at Close Brothers was migrating one of the core systems from AS400 with ASP to SQL Server with Java & JavaScript.
Royal Botanic Gardens, Kew – Developer & Scrum Master
April 2012 - December 2017
In this role I line managed and educated seven placement students. I was responsible for supporting and developing a portfolio of over 50 separate applications, websites and databases. The role was made upof 70% Applications Developer for Science and Horticulture Systems and 30% Scrum Master for a team of four.
My Main achivement whilst at Kew was delivering a MariaDB database for the PAFTOL project. This included an access front end that supported the teams processes.
Freelance– Website Development
July 2011 - June 2017
I have developed a few ecommerce websites for small businesses.Websites include: sussexlearningsolutions.org.uk sussexseasideflat.co.uk davidwestonguitar.com southlondonguitarlessons.com (all decommissioned)
Legal& General – Contact Centre Resource Team Leader
March 2010 - April 2012
Scheduling for over 100 call centre agents cover, holiday and training to ensure that the Contact Centre had the resource to answer over 97% of incoming calls. Building reports for managers providing a clear picture of the performance and any issues that may have or could occur. I improved department performance by creating software using VBA in Excel that allowed each agent to see their performance, creating scripts to run reporting and redesigning the SharePoint system.
I have experience programming using the following languages:
HTML, CSS, SQL, Java Script, PHP, ASP, Microsoft Visual Basic, VBA, Prolog, Java, Python, Jython, Unix/Linux and Perl.
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